Beyond the Rack Customer Complaints Explained
Many buyers who wish to buy authentic designer apparel and accessories at discounted prices are using the services of private shopping clubs, such as BeyondTheRack.com. They absolutely love the fact that they can now buy designer clothes, watches, bags, etc. at up to 80% off retail. Consequently, a large number of people are becoming members of Beyond the Rack to benefit from the various amazing discounts and events the online store offers. Amidst all the good things that are being said about the shopping portal, a few Beyond the Rack customer complaints can also be found in the virtual world. The company on its part has gone out of the way to explain these complaints and make sure that the people who wish to purchase from the site are not dissuaded by this kind of negative publicity.
In one such complaint, a customer talks about how he did not get the exact quality in the products he had ordered. He shares his experience of purchasing a pair of trousers that was delivered without buttons and a low quality leather bracelet that disintegrated within a very short time. The company's customer care representatives were really forthright with their concern and shared how sorry they were about his experience. They asked the customer to provide his order number and email address associated with the BTR account and arranged for someone from the company to get in touch with the person and address the issues at the earliest.
A few of the Beyond the Rack customer complaints are about delay in shipment of the products ordered. One member talks about how it took more than 28 days for the designer watch she had ordered to reach her address. In response to this query, the company's customer care representatives go on to say that it can take anywhere between 2-3 weeks for the merchandise to reach their warehouses from their suppliers. The package would then take another week to be delivered to the doorstep of the customers. All this is expressly stated in the FAQs page of the company website. The bottom line is that orders placed can take up to one month to be delivered. This delay is often uncontrollable, but the status of the order is always communicated to the buyers through email.
Overall, this online shopping club is delivering on its promises and living up to the expectations of most of its members.
In one such complaint, a customer talks about how he did not get the exact quality in the products he had ordered. He shares his experience of purchasing a pair of trousers that was delivered without buttons and a low quality leather bracelet that disintegrated within a very short time. The company's customer care representatives were really forthright with their concern and shared how sorry they were about his experience. They asked the customer to provide his order number and email address associated with the BTR account and arranged for someone from the company to get in touch with the person and address the issues at the earliest.
A few of the Beyond the Rack customer complaints are about delay in shipment of the products ordered. One member talks about how it took more than 28 days for the designer watch she had ordered to reach her address. In response to this query, the company's customer care representatives go on to say that it can take anywhere between 2-3 weeks for the merchandise to reach their warehouses from their suppliers. The package would then take another week to be delivered to the doorstep of the customers. All this is expressly stated in the FAQs page of the company website. The bottom line is that orders placed can take up to one month to be delivered. This delay is often uncontrollable, but the status of the order is always communicated to the buyers through email.
Overall, this online shopping club is delivering on its promises and living up to the expectations of most of its members.